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18 Sep 2017

Southwest Customer Insights & Sales Operations Director – Texas

Posted by Melody Dante, – Anywhere

Job Description

Job #32132


 This position will work collaboratively with Sales leaders to provide actionable consumer and category insights that allow us to excel in the categories in which we compete. The individual will utilize tools such as IRI and customer POS data to develop customized presentations and provide day to day insights that support executable customer selling strategies, especially as it relates to shelving, merchandising, assortment, and retail pricing (SMART) objectives. As the Sales Operations Director, this position will lead the replenishment team to maximize sales and drive efficiencies through the supply chain by managing a weekly S&OP process.


  • Manage a group of people across different, but related, positions in the company.
  • Develop and present strategic category management insights and selling stories that meet retailer objectives, while supporting the selling initiatives, growth and share objectives of the organization.
  • Utilize syndicated, internal and retailer data to analyze and develop sales strategies and programs that drive sales, profits and market share.
  • Prepare and present, key opportunities, scorecards, category reviews and promotional effectiveness (ROI) analysis, while ensuring data integrity.
  • Proactively develop insights to aid Sales in selling expanded distribution, gap fill opportunities, improved shelf merchandising and new promotional opportunities for our brands.
  • Develop ad hoc reports as necessary to support the development of the business.
  • Prepare insights of the business and turn them into actionable goals for our team.
  • Understand the needs and objectives of the sales team and provide methods of conveying their objectives through charts and graphs.
  • Monitor competitor activity and their positioning in the market, including distribution, pricing, promotions/advertising and market penetration.
  • Identify distribution needs and opportunities for further growth and development.
  • Collaborate with Finance to establish and manage sales forecasting, planning, and budgeting processes.
  • Develop the methods and reporting capability cross-functionally to establish accountability across the supply chain and the sales and marketing organizations.
  • Develop and document roles, responsibilities, and accountabilities for all owners, participants, and stakeholders of the S&OP Process.
  • Lead the replenishment team to implement best practices and exception reporting to maximize POS, maintain healthy in stocks and secure incremental orders to ultimately achieve division ship goals. o Both at the retailer level and at the distributor level.
    • Provide the guidance to the Production and Logistics teams to manage upcoming promotional activities and increased volume to alleviate stress on the supply chain.
  • Facilitates successful implementation of latest programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch. Fosters an organization of continuous process improvement.


  • Possess excellent verbal, written and interpersonal skills.
  • Entrepreneurial spirit with a can do attitude.
  • Advanced Proficiency in Windows, Excel, Word and related software.


  • BA/BS degree in Business Administration or related field required
  • 5-7 years’ experience utilizing data management in a sales environment
  • Intermediate level of proficiency in Microsoft Word and Power Point
  • Advanced level of proficiency in Excel
  • Knowledge of syndicated tools required, IRI or Neilson
  • CPG Experience required
  • Experience in report building
  • Proficient in extracting and mining data
  • Strong technical and analytical skills and the ability to translate data into actionable plans
  • Ability to convey stories using charts and graphs


Please contact Melody Dante,

Job Categories: Sales & Marketing. Job Types: Southwest. Job expires in Endless.

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