Scroll down to see our active searches. Or refine the list using the keyword search bar. If you’d like to speak with our Executive Recruiters, contact us directly at 805-481-3200 x10.
Customer Service Manager – California
Posted by Jennifer Mazza, Jennifer@producecareers.com
A well-established food manufacturer is searching for a Customer Service Manager to join their team. The position will be responsible for supervising, coaching and training a team of nine employees who service retail, club and foodservice customers. Work directly with VP of Sales and Marketing and Regional Sales manager and reports to VP of Club Stores and Alternative Channels. Manage and oversee national accounts.
Essential Duties and Responsibilities:
Work collaboratively with production, procurement and shipping to fulfill orders in a timely manner
Supervise, coach and train team of nine employees who service retail, club and foodservice customers
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Investigate complex and escalated customer problems and find solutions
Forecast sales demand by item, by Ship To on a weekly basis for rolling 52 weeks
Review, analyze and communicate demand plan by region including promotional activity, assumptions, and any significant changes on a weekly and monthly basis.
Ensure the necessary resources and tools are available for quality customer service delivery
Maintain A/R at 94% current or above as a team, monitoring each CSR stays on task
Identify and implement strategies to improve efficiencies within department
Coordinate and manage customer service projects and initiatives with CSM East and CS Technical Manager
Work with Timeline group to bring new products to market through planning and coordinating resources
Manage national accounts, including Bill Back program and deductions
On-Call for production and shipping related issues
Review performance of team on bi-annual basis
Attend cross-functional team meetings as requested
Skills and Qualifications:
Excellent customer service skills
Ability to type 60 WPM and strong knowledge of Microsoft Office.
2 years of management experience
2-4 years of experience in produce industry helpful
College Degree preferred
English, Spanish beneficial but not necessary.
Good written and oral communication required.
Salary: DOE, Medical Benefits, 401K, relocation assistance.
Please contact Jennifer Mazza, Jennifer@producecareers.com