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Customer Success Manager – California
Posted by Tara Schwartz, email@example.com
A leader in agtech solutions is looking for a Customer Success Manager to join their Grower Support team, based out of the Bakersfield area of California. This critical position will train and support customers on their proprietary software, sensors, apps, and programs. It will also support the sales team and work closely with the support team overseas.
About the company: they develop proprietary technology to help growers manage and optimize pesticide applications, harvest activities and other critical field operations. Their products seamlessly connect tractors, machinery and in-field sensors to provide managers with actionable data that improves production, transparency and efficiency in the field.
Develop a thorough understanding of company products
Train customers on company’s suite of offerings (mobile and desktop), troubleshoot any technical issues they may encounter, and gather feedback from them to inform future product development
Produce seasonal summary reports and present findings to our customers
Support our sales team with analyses and presentations for pitch meetings
Participate in weekly meetings to communicate important activities to internal stakeholders
Work closely with our support team internationally
3+ years of work experience in the agricultural industry
Self-starter with high independency but amenable to teamwork
Strong interpersonal, oral and written skills
Comfortable presenting in front of large groups
A degree in a discipline related to plant science or agronomy is preferred
Prior experience in a customer service role is preferred
Prior experience working in Excel & PowerPoint skills is preferred
Prior experience working with Business Intelligence (BI) tools like Tableau, Qlikview is preferred
Prior experience with Geographic Information Systems (GIS) is preferred
Fluency in Spanish is preferred
This position requires travel; you must be willing to drive to customers throughout the Central Valley 2-3 days per week as well as the company office in Fresno, CA as needed