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28 Mar 2019

West Coast Customer Success Manager – California

Posted by Tara Schwartz, tara@producecareers.com – Anywhere

Job Description

Job #34851

A leader in agtech solutions is looking for a Customer Success Manager to join their Grower Support team, based out of the Bakersfield area of California.  This critical position will train and support customers on their proprietary software, sensors, apps, and programs.  It will also support the sales team and work closely with the support team overseas.

About the company: they develop proprietary technology to help growers manage and optimize pesticide applications, harvest activities and other critical field operations. Their products seamlessly connect tractors, machinery and in-field sensors to provide managers with actionable data that improves production, transparency and efficiency in the field.

 

Main Responsibilities:

  • Develop a thorough understanding of company products
  • Train customers on company’s suite of offerings (mobile and desktop), troubleshoot any technical issues they may encounter, and gather feedback from them to inform future product development
  • Produce seasonal summary reports and present findings to our customers
  • Support our sales team with analyses and presentations for pitch meetings
  • Participate in weekly meetings to communicate important activities to internal stakeholders
  • Work closely with our support team internationally

Requirements:

  • 3+ years of work experience in the agricultural industry
  • Self-starter with high independency but amenable to teamwork
  • Strong interpersonal, oral and written skills
  • Comfortable presenting in front of large groups
  • A degree in a discipline related to plant science or agronomy is preferred
  • Prior experience in a customer service role is preferred
  • Prior experience working in Excel & PowerPoint skills is preferred
  • Prior experience working with Business Intelligence (BI) tools like Tableau, Qlikview is preferred
  • Prior experience with Geographic Information Systems (GIS) is preferred
  • Fluency in Spanish is preferred
  • This position requires travel; you must be willing to drive to customers throughout the Central Valley 2-3 days per week as well as the company office in Fresno, CA as needed

Please contact Tara Schwartz, tara@producecareers.com

Job Categories: Sales & Marketing. Job Types: West Coast. Job expires in Endless.

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