Job Description

Job #37605

Purpose of the Job:

The Manager: South & South Western USA is responsible for the identification of Fruit & Nuts customers (focused on Pecans) as well as for the implementation of effective customer strategy to win Fruit & Nuts customers (Pecan focused). Also, to maintain and provide excellent service to all existing clients who are not Pecans clients.

This individual is responsible for generating revenue growth & profitability and aligning with cross-functional teams & other streams to deliver incremental value for Fruit & Nuts & other customers.

Location:

South & South Western USA (New Mexico/Georgia)

Required Experience:

• Minimum three years of agricultural experience in a technical or consultant role.
• At least three years of experience in sales and marketing, with minimum of one year of managerial experience
• Experience in Fruit and Nuts and technology industries

Key Responsibilities:

Context:
– Reports to General Manager: South & South Western USA [Customer Team]
– Driven by objective & key results [OKRs]
– Accountable for achievement of revenue goals [measurables]
– Custodian of Fruit & Nuts customer relationships in South & South Western USA [reputation]

Strategic:

– Achieve revenue & profitability targets aligned with forecasts
– Understand and optimize the Fruit & Nuts customer decision journey so as to minimize spend & resources and maximize purchases & repurchases
– Maintain Fruit & Nuts customer enjoyment of the post-purchase experience at all times
– Provide customers with required material to advocate for the company internally and in the industry
– Bond with Fruit & Nuts customers and develop customer empathy
– Manage and negotiate revenue growth and increasing profitability of customer repurchases
– Bond with customers and build long-term business value
– Proactively practice and consistently demonstrate the company’s core values in all aspects of the role

Relationships:
– Build trusted relationships with key customers
– Uncover & document new customer needs and to maintain customer satisfaction so as to co-develop products with customers if appropriate
– Actively develop relationships with the Fruit & Nuts cross-functional team

Leadership:

– Take responsibility and ownership when working alongside cross functional teams
– Lead by example

Customer service:
– Customer service: maintain a high level of service to customers (internal and external) according to the service standards as set by the company
– Technical advice and other assistance over and above the normal duties. Manage and personally resolve queries and complaints

Qualifications:

– Bachelors Degree

Knowledge

• Proven experience as customer team manager of relevant role
• Understanding of core business functions such as HR, finance, customer/marketing, product, technology, operations, finance and legal
• Setting of measurable, data driven and operational metrics
• In-depth agricultural (Fruit and Nuts specific) knowledge

Skills

• Strategic planning and business development
• Decision making and problem solving
• Excellent communication, internal and external. Ability to present to individual customers and to audiences
• Ability to interact, communicate and execute at an executive level

Competencies

Leadership and management

• Communicating and implementing a vision that influences others to focus on organizational strategy and values

Decision-making

• Analytically evaluating information in a systematic manner to solve problems and make effective decisions

Interpersonal impact

• Build trusting relationships between individuals and teams through open and honest communication

Team work

• Co-operate and work well with others in the pursuit of team goals; share information; support others

Internal Client orientation

• Display passion in actively building and maintaining exceptional client relationships and providing superior service

Please contact Tara Schwartz, tara@producecareers.com

Job Categories: Sales & Marketing. Job Types: Southwest. Job expires in Endless.

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